Permission to access the service desk; Permission to view the service desk; Permission to create requests in the specified service desk; For more information about how to grant the Browse users and groups permission, see the The Jira find users API returns empty results troubleshooting item. Use this API to build apps, script interactions with Jira, or develop any other type of integration. In this post i will explain how to deploy ASP.NET web application (web forms or MVC) on local network. Service Desk agents are unable to create tickets on behalf of existing customers via Service Desk REST API. The Jira REST API enables you to interact with Jira programmatically. We wanted to use Service Desk as the cleanest and most scalable solution. Within a Jira Service Desk queue or in Jira Software, a request is called an issue. What is JIRA REST API? We have a use case where a customer will want to submit tickets to our service desk portal automatically to trigger a job we will perform for them. You can POST a single JSON document. You can provide an icon, a title, a summary, even a status icon for the remote object. Under the THEN action, select Create issue. I hate to go through the process of creating another Field Configuration / Field Configuration Scheme just for this one field. On a new issue type they do not want the Description field but since this screen uses the same Field Configuration, then JIRA is forcing me to add the Description field to the new issue type screen. In Jira Service Desk, tickets entered by customers are called requests. Jira Service Desk: Connecting to an LDAP directory or Active Directory (AD) ... Jira Service Management: Leveraging REST API's; Jira Service Management: Receiving tickets over email; ... they won't be able to see it or access it to create tickets. Create a JIRA ticket via service desk api. Use API get data in Service Desk JIRA. With a single API call, you can create a link in that JIRA issue pointing to the support ticket. The examples shown here use curl with an input file denoted by the "--data @filename" syntax and the file data is shown separately See How to grant project-level permissions. We don’t want to provision a regular JIRA user and deal with the permissionings that come with them having access to all of our internal projects. the idea is to make client and server (web server) on local network , in this case any device connected to the network can access your web application by request your IP address. Admin note: The name in the field in Project settings / Configuration / JQL will still appear as Reporter.. Alternatively: From your service project, go to Raise a request.. Find the request form that fits your customer’s request. 0. Summary. Thousands of teams managed requests through service desks, reduced manual effort, and set up workflows across their organizations in departments like HR and legal. The JIRA Service Desk API expects the customer's username on the "raiseOnBehalfOf" parameter, however, due to a recent change on the Portal Only accounts, the customer's username no longer matches the user's email address, which is commonly used as the value of "raiseOnBehalfOf". A ticket in Jira, or any other service desk platform, is an event that must be investigated or a work item that must be addressed. Hot Network Questions What does "spark plugs appear yellow at the ignition point" mean? Let's say you have a support ticket raised by a customer in your help desk system and the bug that causes that issue is being tracked in JIRA. Choose the properties of the Jira Service Desk requests that will trigger linked issues using the IF action. 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